Course length: One day
To schedule this program for your workplace, contact the Management Education Group at 480-705-9394 or click here.
Course Overview:
This highly interactive workshop helps supervisors or “would be” supervisors clarify their role as leaders of their work group. Essential skills including delegation and planning are explored, as well as the tools needed to establish clear expectations for others. Important employment laws are also presented using an interactive method that reinforces the critical steps supervisors must take to avoid claims of discrimination. This workshop prepares supervisors with all the basic concepts they need to step into their new role.
Target Audience:
This workshop is ideal for new, first-line supervisors who are exploring all of the facets of their new role. Experienced supervisors also benefit from this course, which offers a review of the basic success skills for all workgroup leaders. Likewise, those non-supervisory employees who are interested in exploring elementary supervisory skills should also attend.
Course Objectives:
Participants can expect to:
Course Outline:
I. Characteristics of successful supervisors
II. Supervisory skills self-assessment
III. Seven key responsibilities of supervisors
IV. Expectations of others and other supervisory concerns
V. Creating a motivating work environment
VI. Supervisors must follow the rules – Legal requirements for supervisors
VIII. Planning, organizing, and delegating work assignments
IX. Managing performance day to day
X. Action planning